Your satisfaction is our top priority. If you are not completely satisfied with your service, please notify us immediately. We are dedicated to resolving any issues and ensuring you leave happy.
Gratuity is entirely optional and at your discretion. If you feel your service was exceptional and wish to express your appreciation, tips are always welcomed and appreciated by our team.
A deposit of 50% is required to secure your appointment. This deposit will be applied to the total cost of your services on the day of your appointment. Deposits are refundable if you cancel or reschedule at least 24 hours in advance. If you cancel within 24 hours or fail to show up, your deposit will be forfeited, and the full-service fee will be charged.
Please arrive 15-20 minutes prior to your scheduled appointment. This allows for check-in, completion of any necessary paperwork, and preparation for your treatment.
We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations within 24 hours or no-shows will be charged the full-service fee of the scheduled service.
Clients who fail to show up for their appointment without prior notice will be charged the full amount of the scheduled service.
To ensure the safety of our clients and staff, we are cash-free:
Products purchased at our spa may be returned within 14 days of purchase. Items must be unused, unopened, and in their original packaging. A receipt or proof of purchase is required for all returns and exchanges. Without a receipt, processing your request may not be possible. Refunds will be issued to the original method of payment; if purchased with a gift card, refunds will be issued as store credit.
Prices are subject to change due to seasonal promotions, special offers, or changes in service offerings. We reserve the right to adjust charges if discrepancies or errors occur, and we will notify you of any changes before finalizing your payment.
Clients under 18 must have a parent or legal guardian present. A waiver of consent must be signed by a parent or guardian before any services are provided. They must remain on the premises during the minor’s treatment for safety and comfort.
Please turn off cell phones or set them to Do Not Disturb mode while in the spa. If you must take a call, please be mindful of others receiving treatments and keep your voice low.
For clients with significant health concerns or those under a physician’s care, we recommend consulting your healthcare provider before treatments. We may require written consent from your physician for certain services.
Clients are responsible for the care and security of their personal items, including clothing, jewelry, and electronics. Premier Med Spa is not liable for any damage to personal property that may occur during your visit.
If you leave an item behind, please contact us immediately. While we will do our best to assist in recovering lost items, we cannot guarantee their return.
We are committed to providing a safe, respectful, and welcoming environment for all clients and staff. Therefore, we reserve the right to refuse service to anyone whose behavior or circumstances may compromise the well-being, comfort, or safety of others.
Your personal information and treatment details are kept confidential. We adhere to all relevant privacy laws and regulations to protect your data.
We reserve the right to modify these policies at any time. Clients will be notified of significant changes, and updated policies will be available on our website.
Before any treatment, clients may be required to complete a health screening questionnaire. This helps us assess your suitability for specific services and ensure your safety during treatments.
Our staff may provide recommendations for future treatments or products based on your specific needs. We encourage open communication regarding your preferences and goals.
Certain services may have restrictions based on age, medical history, or skin type. Our staff will discuss any limitations with you during your consultation.
All promotions, specials, and discounts cannot be combined with any other offers. Promotional credit or rewards have no cash value and are non-transferable. Discounts, specials, and promotional pricing must be redeemed during the stated promotional period unless otherwise noted.
Promotions and discounts may have specific terms and conditions. Please inquire at the time of booking for details, and note that they cannot be combined with other offers unless explicitly stated.
To maintain a peaceful and relaxing environment, we ask that all clients respect the spa’s ambiance by speaking quietly, keeping mobile devices silent, and refraining from loud conversations.